Your most reliable B2B supplier on the market!

FREQUENTLY ASKED QUESTIONS

Orders

How can I create an order?

To place an order, add the required products to the cart and then click on "Go to cart". Select a shipping and payment method, then fill in the required information. You will receive a confirmation email after completing your order.

What payment methods do you accept?

We accept payments by card, bank transfer and cash on delivery.

How long does it take to deliver an order?

Delivery usually takes 1-2 business days. During peak periods such as holidays, delivery times may be longer.

Can I pick up the goods in person?

Yes, we offer the possibility of personal collection at the address: Zengrova 469/39, Ostrava-Vítkovice 70300. You can choose this option during the order process. Please wait for the confirmation message that your order is ready for collection.

Can I change or cancel my order after it has been shipped?

If you need to change or cancel your order, contact us as soon as possible at support@intercut.cz. If the order has already been sent, it will be necessary to wait for its delivery and then start the return process.

Return and exchange of goods

How can I return or exchange goods?

If you are not satisfied with the order, you can return or exchange the goods within 30 days of delivery. To start the return or exchange process, please contact us at support@intercut.cz.

What should I do if I receive damaged or incorrect goods?

We apologize for the inconvenience caused. Please contact our customer support at support@intercut.cz and attach photos of damaged or incorrect goods. We will solve the problem as soon as possible.

Other

How can I subscribe to the newsletter?

You can sign up for the newsletter by entering your email address in the subscription box at the bottom of our main page. You will be regularly informed about new products, discounts and special promotions.

Do you have a technical question about our products?

For questions about adhesives and sealants, please contact: Mgr. Daniel Skřipčák

For questions about 3M products, please contact: Martin Klečka

Questions regarding welding and cutting technology should be directed to: Petr Folta

Do you want to become our B2B partner?

For more information, please contact us at info@intercut.cz.